Frequently asked questions

  • If you bought knitting pattern as guest user or paying through Paypal Express button you will receive Order confirmation to your Paypal account email with download link in it. If you bought knitting pattern as a registered user you will be able to download it by logging in to your account and see all your orders. Order confirmation email with download link will be sent too.

  • Sometimes happens that Order confirmation emails with knitting pattern download link don't appear in Inbox. In most cases you can find it by searching in Spam / junk folder. If you still can't find it there - contact us.

  • No, you can make an order through a Checkout page without registering your account by placing an order as a Guest. You will need to provide delivery information for physical products and for downloadable knitting patterns you will need to provide email address.

  • Our store accepts payments made through: Paypal and Paypal express, Visa, Mastercard, American Express, Apple pay, Google pay.

  • You always can contact us by filling this contact form.

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