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Frequently asked questions
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If you bought a knitting pattern as a guest user or you have paid through the Paypal Express button you will receive an Order confirmation to your Paypal account email with the download link in it. If you bought a knitting pattern as a registered user you will be able to download it by logging in to your account and see all your orders. An order confirmation email with the download link will be sent too.
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Sometimes happens that Order confirmation emails with knitting pattern download links don't appear in Inbox. In most cases, you can find it by searching in Spam/Junk folder. If you still can't find it there - contact us.
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No, you can place an order through the Checkout page without registering and by placing an order as a Guest. You will need to provide delivery information for physical products and for downloadable knitting patterns you will need to provide an email address.
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Our store accepts payments made through: Paypal and Paypal express, Visa, Mastercard, American Express, Apple pay, Google pay, IDEAL, Giropay, SOFORT, Bancotact, Multibanco, EPS, Przelewy24.
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You always can contact us by filling out this contact form.
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Because of the security reasons on our website, the download link has a limited amount of download times so it is always recommended to save the pattern to your device or disk after ordering.