Terms and Conditions

Effective Date: 2025.01.01

Welcome to www.rukeknit.com (the "Website"), owned and operated by MB Rūkė (the "Company"). By accessing or using the Website, you agree to comply with and be bound by these Terms and Conditions ("Terms"). If you do not agree, please refrain from using the Website.

1. General Information

  • Owner: MB Rūkė
  • Registration Code: 304145957
  • Registered Address: Liepu str. 8-3, Kumpikai, Kretinga district, Lithuania
  • Contact Email: [email protected]

2. Use of the Website

  1. The Website is intended for personal use and for purchasing products and services offered by MB Rūkė.
  2. You must be at least 18 years old to use the Website.
  3. You agree not to:
    • Use the Website for unlawful purposes.
    • Attempt to interfere with the Website’s functionality.
    • Copy, distribute, or modify any content without permission.

3. Products and Services

  1. The Company offers digital and physical knitting products and related services through an e-commerce platform. Product details, pricing, and availability are subject to change without notice.
  2. All sales are subject to the applicable return and refund policy available on the Website.
  3. Digital products, such as knitting patterns, are non-refundable once downloaded.
  4. Physical products are subject to availability and may be limited to certain regions.

4. Order Process

  1. To place an order, you must provide accurate and complete information during checkout.
  2. Orders are confirmed upon receipt of payment. The Company reserves the right to cancel orders due to errors, stock issues, or suspected fraudulent activity.
  3. You will receive an email confirmation with order details. Please contact the Company immediately if there are any discrepancies.

5. Payments

  1. All payments are processed securely via third-party payment processors. The Company does not store your payment details.
  2. Accepted payment methods are listed during checkout and may include credit cards, PayPal, or other online payment services.
  3. You are responsible for ensuring your payment information is accurate and up-to-date.

6. Shipping and Delivery

  1. Shipping options, costs, and estimated delivery times are provided during checkout.
  2. The Company is not responsible for delays caused by shipping carriers or customs clearance processes.
  3. Customers are responsible for any import duties, taxes, or additional fees applicable in their country.

7. Returns and Refunds

  1. Physical products may be returned within 30 days of receipt, provided they are unused, undamaged, and in original packaging.
  2. To initiate a return, please contact the Company via the provided email with your order details.
  3. Refunds for approved returns will be processed within 14 business days. Shipping fees are non-refundable.

8. Intellectual Property

  1. All content on the Website, including but not limited to designs, patterns, logos, text, images, and software, is the property of MB Rūkė and is protected by intellectual property laws.
  2. Unauthorized use of the content is strictly prohibited.

9. User Accounts

  1. If you create an account on the Website, you are responsible for maintaining its confidentiality.
  2. The Company reserves the right to suspend or terminate accounts at its discretion.

10. Limitation of Liability

  1. The Company is not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use the Website or its e-commerce services.
  2. The Company is not responsible for external links or third-party content accessed through the Website.

11. Privacy Policy

  1. The collection and use of personal data are governed by the Website’s Privacy Policy.

12. Governing Law

  1. These Terms are governed by the laws of the Republic of Lithuania. Any disputes will be resolved in the courts of Lithuania.

13. Changes to Terms

  1. The Company reserves the right to modify these Terms at any time. Changes will be effective upon posting on the Website.
  2. Continued use of the Website after changes constitutes acceptance of the updated Terms.

14. Contact Information

If you have any questions about these Terms, please contact us at:

By using this Website, you agree to these Terms and Conditions.